Return and Refund Policy
RETURN/EXCHANGE POLICY
Last updated November 14, 2025
Thank you for your purchase. We hope you are happy with your item. If you are not completely satisfied, you may return it for exchange or store credit. Please review the details below.
ONLINE ORDERS — RETURN & EXCHANGE POLICY
Eligibility
Online orders are eligible for exchange or store credit (no refunds) as long as they meet the following requirements:
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Returns must be postmarked within seven (7) days of the delivery or purchase date.
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Items must be in new, unused condition, with the lace uncut and all original tags and packaging intact.
Return/Exchange Process
To initiate an exchange or request store credit, please email support@sveltewigs.com to request a Return Merchandise Authorization (RMA) number.
After receiving your RMA number, mail your return to:
Svelte Beauty LLC
Attn: Returns — RMA #
Svelte Wigs Studio
2030 Main St. NW #302
Atlanta, GA 30318
United States
Customers are responsible for all return shipping fees. We strongly recommend that you use a trackable method to mail your return.
After your item is received and inspected, please allow up to seven (7) days for processing. You will be notified by email once your exchange or store credit has been issued.
Exchange Price Differences
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If the replacement unit is priced higher, you must pay the difference.
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If the replacement unit is priced lower, the remaining balance will be issued as store credit.
IN-STORE PURCHASES — RETURN & EXCHANGE POLICY
Eligibility
In-store purchases are eligible for exchange or store credit (no refunds) as long as they meet the following requirements:
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Returns or exchanges must be initiated within seven (7) days of the in-store purchase date.
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Items must be in new, unused condition, with the lace uncut and all original tags attached.
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If the unit was installed in-store and the lace was cut during your appointment, it will not be eligible for return or exchange.
Return/Exchange Process
The return and exchange process for in-store purchases follows the same procedure as our online orders.
Step 1: Email support@sveltewigs.com to request a Return Merchandise Authorization (RMA) number.
Step 2: After receiving your RMA, you may either bring the item to our studio or ship it back to:
Svelte Beauty LLC
Attn: Returns — RMA #
Svelte Wigs Studio
2030 Main St. NW #302
Atlanta, GA 30318
United States
Customers are responsible for return shipping fees. A trackable shipping method is strongly recommended.
After the item is received and inspected, please allow up to seven (7) days for processing. You will be notified once your exchange or store credit has been issued.
Exchange Price Differences
-
If the replacement unit is priced higher, you must pay the difference.
-
If the replacement unit is priced lower, the remaining balance will be issued as store credit.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
(Applies to both online and in-store purchases)
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Custom Units / Custom Wigs
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Bundles
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Hair Extensions
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Sale Items (Final Sale)
For defective or damaged products, please contact us using the details below so we can assess the issue and arrange an exchange or store credit, if applicable.
ADDITIONAL NOTES
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Sale items are FINAL SALE and cannot be returned.
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Clients are responsible for providing accurate measurements when ordering to ensure the correct fit for all wigs and units. Please select the appropriate size (small, medium, or large) at the time of purchase. We cannot accept returns for wigs bought in the incorrect size. Custom orders are custom and cannot be returned.
QUESTIONS OR ASSISTANCE
If you have any questions concerning our return policy, please contact us at:
Phone: 678-362-6469
Email: support@sveltewigs.com