FAQs

frequently asked questions

Please read all questions carefully prior to purchase.  Shipping as well as refunds and exchange policies can be found at the bottom of the FAQ list. 

 

How long does the hair last?


With proper care, hair is expected to last at least one year.




How many ounces are each bundle?


Each bundle contains approximately 3.5 ounces.




Has the hair been steam processed?


No. The textures are natural wavy and natural curly and is 100% virgin hair.




Does the hair shed?


Wefts are customized so that shedding is minimal to none.




Can the hair be colored?


Yes, but please allow a professional to color the extensions for the best quality results.




Can you swim in the hair?


Yes. A proper shampoo and conditioning after each swim is recommended.




How many bundles do I need for a sew in?


For a full head sew-ins, we recommend: 2 bundles for 12-18 inches 3 bundles for 20-28 inches




PROCESSING + SHIPPING INFO


In stock extensions can be picked up at our boutique in Atlanta, GA. Orders placed online will be shipped out within 1-5 business days if the item is in stock. We only ship to the address the credit card is billed to. No exceptions. If you need next day air shipping please call in to place order: Toll Free 678.362.6469.




RETURN + EXCHANGE POLICIES


We stand behind our product 100%. Please feel free to return unworn unprocessed hair within 3 days of receiving the package. Coloring, perming, wetting or altering the hair in anyway will not be exchanged. There are no refunds. Color and texture vary with raw Indian hair. The hair is natural black(#1B) to natural brown (#2). A return will not be accepted for colors not matching or curls not being identical. We try to match items accordingly however with virgin hair color variation and texture/pattern can be different. NO REFUNDS. Under federal law you cannot return human hair that has been used. This includes unraveling the bundles to try it on. Hygiene is important for your safety and our customers. Please return the item in the original and resealable condition as a necessary health precaution.




How do I measure and choose my wig size?


Please refer to this chart to assist in the ordering of both custom and ready to ship units.





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info@shadaerenee.com

678.362.6469

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